Why Work at BYU
As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life.”
Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth—all situated within a beautiful and historic campus—make it hard to imagine a more inspiring place to work.
Job Description
Course Reserve and Document Delivery Supervisor
The Course Reserve and Document Delivery Supervisor ensures accurate and timely processing of all print or electronic course reserve materials and document delivery requests while limiting university liability by ensuring that requests are in compliance with relevant national and university copyright policies, laws, and guidelines.
What you will be doing in this position:
Workflow Management
- Supervise the processing of print and electronic materials requested by professors and students
- Oversee semesterly textbook project to find and place materials on course reserve
- Provide quality control of course reserve and scanning records, files, and requests
- Ensure that requested course materials and scanning requests are completed by their respective deadlines
- Resolve difficult faculty and student concerns and complaints
- Diagnose, track, and correct complex processing errors
- Be the primary contact with faculty to make sure that course reserve needs are met
Supervises and Trains Personnel
- Hire and supervise 8+ student employees
- Schedule employees to make sure services are staffed during regular business hours
- Responsible for scheduling, performing, and monitoring the training of student employees
- Conduct semester student employee performance evaluations
- Develop and plan weekly student employee training meetings
Copyright Compliance
- Develop and maintain expertise on current relevant copyright laws, guidelines, and case law
- Ensure that scanning and course reserve requests fall within appropriate national and university copyright standards and guidelines
- Collaborate with campus faculty members to find alternative fulfillment methods that will limit university liability and still meet the needs of various course curriculum
Process Improvement
- Maintain and report statistics for process improvement
- Identify ways to improve service quality
- Assist with assessment related to services supervised
Professional development/continuous learning
- Participate in department, library, and university trainings
- With supervisor, determine other position-related professional development activities and the scope of involvement
- Participate in library and departmental committees and meetings as assigned
What qualifies you for this role:
Minimum education/experience required
- Bachelor’s degree or equivalent combination of education and experience
Preferred
- One year library experience in course reserve, circulation, or related field
- One year supervisory experience
Skills, abilities, knowledge, licenses, certifications:
Required
- Management skills with demonstrated ability to hire, train, and evaluate employees
- Excellent written and verbal communication skills
- Ability to work collaboratively with coworkers and other university personnel
- Demonstrated ability to proactively adapt to changes in situations, processes, and priorities
- Ability to research and locate requested articles/books/periodicals/etc.
- Proficiency with Microsoft Office
Preferred
- Knowledge of the US Copyright law as it affects library/research/classroom use of photocopy or digital reproduction of print materials
- Working experience with relevant digitization hardware and software such as Adobe Acrobat, scanners, digital photocopiers, file management and graphics software, etc.
What we offer in return:
This position comes with fantastic benefits, including:
• 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you
contribute 5%, BYU adds an additional 4% (Rehires may qualify for different
retirement plans)
• Generous vacation and sick time, plus 13 paid holidays
• Employee assistance program, available to the employee and all members
of their household
• Tuition benefits for employees and eligible family members
• Access to athletic facilities
• Excellent medical/dental benefits
• Short/long term disability benefits
• Paid parental and maternity leave
• Wellness program
• Free on-campus parking
• Free UTA passes for employee, spouse, and qualified dependents
• Discounts at the BYU Store and for many events at BYU
Pay Level: 48 non-exempt
Compensation Range
Actual compensation based on education and experience
$19.80 - $25.72
Required Documents:
All staff positions require a resume with an optional cover letter.
Refer to the Job Description for any additional required documents.
Members of the Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.
Brigham Young University is an equal opportunity employer, including disability and protected veteran status.
Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!
If you do not currently work at BYU, use this link to apply: BYU Careers
If you do currently work at BYU, use this link to apply: View Job Posting Details - Workday