Customer Service Trainings

Give ’em the Pickle (20-30 minutes): Watch this classic training video with your employees and afterwards we can help them understand how to apply the principles shown in the video into their jobs here at the library.

So Help Me (20-30 minutes): For training student employees: Using real life scenarios (5 of them), this program demonstrates how frontline employees can provide quality customer service.” For training non-student employees: “Using real life scenarios (5 of them), this program shows supervisors how their management style can enhance or detract from the quality of customer service provided by frontline employees. It also explains how supervisors can better support and empower staff.”